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Rules of procedure webshop


The following text is an online store operated rules at The operator of the store is "HMC Internet Solutions" Marcin Hankiewicz based in Poznan. These rules apply Seller and all customers using the services of an online store. The exclusive right to conduct indicated above the shop, is the company "HMC Internet Solutions" Marcin Hankiewicz called for in these Rules Seller.

All products offered in the store are brand new and free from defects in natural and legal persons, and have been legally entered the Polish market. Any complaints about how the provision of services, arising from ignorance of, or the failure to observe these regulations will not be considered.



„HMC Internet Solutions” Marcin Hankiewicz
Os. Bolesława Chrobrego 11/58
60-681 Poznań
NIP: 972-105-39-13


  1. Shop Online sells its products via the Internet.
  2. Execution of orders placed on weekdays after 14, and on Saturdays, Sundays and holidays starts the next working day.
  3. Ordering online store is tantamount to acceptance of these rules.
  4. Information on the products in the online store not constitute an offer within the meaning of the Civil Code, but an invitation to contract. By filling in the order form You offer to purchase a particular product.
  5. Seller reserves the right to refuse an order, reduce payment or request payment.


  1. You can not cancel the order a product that has already been sent.
  2. Any changes to the contract after the payment must be agreed by phone or email with the agreement of the two parties.


  1. All prices on our website are presented system: net price, the amount of VAT expressed in percentage and gross price.
  2. The price of each Product is valid at the time of the order by the Customer.
  3. Seller reserves the right to change the prices of products on offer, introducing new products to offer an online store, carry and cancel promotions on our website or make changes.


  1. Payments are made by bank transfer (payment to the designated bank account of the company the full value of the contract calculated in the calculation, before delivery of the ordered goods)
  2. For each completed order accompanied by a VAT invoice issued on the basis of the data provided on request
  3. The invoice must be kept in case of any returns or complaints.


  1. Deadline for orders for products available in the warehouse is 1-3 days. Products available in stock in stock will be dispatched within a longer, about which the customer will be notified immediately by telephone.
  2. Ordered goods are delivered by courier. The buyer is charged for delivery, which are defined in the price of transport. Deliveries are made on weekdays from Monday to Friday, typically from 8:00 - 16:00.
  3. Seller is not liable for failure to meet the deadline for reasons beyond his control, in particular in the case of force majeure. In the event of the causes that prevent the implementation of the contract within the time specified on the website of the store, the Seller shall promptly notify the Customer them stating the expected delivery time. In this case the customer can withdraw the order.
  4. Domestic shipments delivered by courier should arrive the next working day after they give
  5. Missed delivery for any reason results that the client will be charged for the return. Any subsequent shipping is only possible after paying in advance the cost of re-shipping.


  1. Complaint courier delivery due to damage to the goods. The resulting shipment of the ordered range of buyers should check with the presence of the courier. In case the packing of the goods has significant damage, signs of tampering, or violated the tape on the package should refuse to receive the goods and promptly inform the shop.
  2. If the package is in good condition, you must sign for the package and, together with the courier check its contents. At this time, the client should assess whether the content delivery has no mechanical damage and whether it is compatible with the invoice. In the case of objections to the condition of the goods, note down the damage report with the courier to print owned by a representative of the courier company. The protocol must be completed and signed by the courier. It is important that the protocol was written honestly and clearly, in a way that clearly describes the nature of damage. The possession of the protocol does not guarantee that a complaint.
  3. If you notice damage to the goods after the departure of the courier, please contact the courier company and ask for a courier to arrive in order to transcribe the minutes. This is in accordance with the law of transport and courier can not refuse. Such a situation should be reported immediately Sellers and upload protocol. The minutes of injury-waiver forms the basis for any claim shortages or damage during transport.
  4. Complaints courier due to incorrect delivery address must be submitted within 2 months from the date of purchase.


  1. Buyers can choose between filing a complaint manner complaint against the manufacturer or the shop By advertising the product in store merchandise should be sent to the address indicated by the shop staff, covering the cost of shipping. In the event that a complaint shipping cost will be refunded. Complaints are accepted only by mail.
  2. In the case of non-conformity defective goods together with a letter stating the type of non-compliance and expectations about how to implement the obligations of the Seller must be contacted directly by post to the address of the Seller. Before shipping, please contact with the Seller in order to clarify the conditions for the refund or replacement product complies with the order.
  3. In determining the implementation of the commitments store customer has the right to demand supply of the ordered goods into conformity with the contract by free repair or replacement, unless the repair or replacement are impossible or require excessive costs. If the vendor will not be able to meet certain demands, customer has the right to demand an appropriate reduction of the price or may withdraw from the contract.
  4. Seller comply with the demands the customer within 14 days from the date of notification of non-compliance of the delivered goods ordered. If, within 14 working days shop does not comply with the demands of the customer, this means that considered them justified.
  5. In case of non-conformity, the realization of customer requests associated with the delivery of a new or repaired goods, all shipping costs shall be borne by the shop.
  6. According to the Act of 2 March 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws No. 22, item. 271) Art. 7, within 10 days of delivery of the ordered goods, the consumer is entitled to return without giving reasons within the withdrawal, according to the general principles resulting from the provisions on distance contracts. In the event of withdrawal, the contract is considered void and the consumer is exempt from any obligations. Returned in this mode, the goods will be accepted only if it is returned unchanged unless a change was necessary in the ordinary course of business. It is permissible to open the package in order to view the goods, and the goods may be used, provided that such use will not lead to a change in its state.
  7. If you wish to take advantage of higher specific right of return, you should contact the Seller in order to clarify the conditions of return and shipping address. Shipment costs covered by the Buyer. For the return shipment must be accompanied by a written statement of withdrawal from the contract and the account number for which the store is to draw the charge. Shop within 2 working days shall check the product. If the goods meet the above. requirements, corrective invoice is issued. The original and a copy is sent to the customer by first class mail. The client should send a signed copy of the invoice correction, and after receiving it, within 7 working days, shop shall refund the money to the account of the customer. Guarantee and the right of withdrawal does not apply when the product is affected by external mechanical origin.
  8. The right to return products does not apply to:
    1. purchase by the operator,
    2. benefits of the characteristics specified by the consumer in the contract, or closely associated with his person.


  1. The information on the websites of the company store not constitute an offer within the meaning of the Civil Code. Customer placing an order using the mechanisms available on the website of the store, made ​​a purchase of specific goods under the conditions specified in the product description. The moment of conclusion of the contract of sale occurs when a written acknowledgment of receipt of the goods by the customer on the waybill consignment. Seller makes every effort to ensure that the descriptions and specifications of products in the store were in line with reality. In any case, the data (including descriptions and specifications) presented on the website of the store at the time of the consumer's order does not coincide with reality, within 10 days from the date of purchase, he has the right to withdraw from the contract without giving reasons, according to with the provisions of the termination of the contract concluded at a distance.
  2. Customers purchasing from merchant consent to the processing of personal data by the Seller in the range associated with the transaction of purchase and to fill in the questionnaire with the opinion of the transaction at the store, in accordance with the provisions of the Law on Personal Data Protection dated 29.08.1997).
  3. Regulations define the rules for in-store shopping Placing an order is tantamount to consent to all statements and information contained in the regulations.